By now, most people realize that if you want real time breaking news, you don't turn on your TV and switch to CNN.  Increasingly we rely on social media to not only get the latest info under any sort of emergency/crisis and stay connected with people, but also to get the initial signals that something is wrong.  That's particularly true of course of the growing number of people diving into the world of Social Media Emergency Management (or #SMEM).

Over the last few days we saw a few real world examples of how social media sources we trust can be turned against us to spread false information.  The most visible example was of course the hacking of the NBC News Twitter account where for about 8 minutes a false message about a terrorist attack at Ground Zero was being broadcast.  The account's 130,000 followers and 7000 plus listings, resulted in a much larger amplification with many hundreds of retweets further spreading the rumor.  The retraction and alert that the account had been hacking took longer to get out through retweets and blog posts.

Another less publicized abuse of social media in the emergecy management context as well with instant messages being used to direct police to the home of a Microsoft employee using a fake story about a heavily armed break-in as the excuse.  Chalk it up to another case of SWATing.

The more we rely on social media for information and to alert people of what's going on, the more risk we take on for false alarms.  There are no easy answers to addressing this issue.  I believe that the benefits of these technologies far outweigh the risk but we do need to start taking the issue more seriously.  Trusted digital identities with more robust security infrastructure would certainly help.  What are other approaches that you think would allow to get keep the real time information flowing, but minimize impact of hacking & pranksters?

Abbas.

img: @joebrooks

If you're just joining in on the discussion of combining the rich deposits of personal data and social history that we're creating every day with technology for more effective communication, you might want to take a look at some of my earlier posts:

Part 1: Introduction

Part 2: Location

Part 3: Location privacy

What exactly is a social graph?  It's essentially a digital representation of all the relationships that we have online, explicit or implicit. What makes the social graph truly powerful though is that it's not just a repository of connections. In the most mature deployments, it's something that includes other information about all the interconnected people and can be queried by other systems.

What does all that mean? A version of your social graph cobbled together from all the services that you use would reveal family relationships, friendships, professional connections, shared interests, places where you get together with friends, birthdays, favorite movies, what time you're likely to be online, what products you like, and lots more.

If you're not yet convinced, consider the 3 largest sets of social graphs and what they might reveal about you: Facebook (750 million users), LinkedIn (100 million users), and email services (2 billion users).

Like most things, this powerful information can be used to provide innovative new services that individuals would want and gain benefit from, or they can be used badly to annoy, violate our privacy, and in ways that are just plain wrong.  If you're interested in the negative responses to growing use of social graphs, just search for "<company name> privacy controversy" and you'll find lots to work with.

For the purposes of this post, we'll try to stay focused on the good side of all of this information and go through a couple of use cases where social graph represents critical information about a person that allows them to receive and be a part of relevant communications.

Emergency Management

With earthquakes, fires, tornados, typhoons, and heat waves in headlines all over the world, there has been no shortage of disasters to put emergency management and communication to the test.  Where social graphs can be invaluable in communicating under these circumstances are the links that they provide between people.  If one of my coworkers evacuates a building safely with me, and we can provide that update into our social graphs, the natural clustering effect in our relationships will ensure that most people who would want to know that we are OK, will get that information.  Our professional graph through LinkedIn or an Enterprise 2.0 system knows about other coworkers & managers; through common Facebook connections our friends and family can be updated.

And that's for the simplest cases.  If you don't know someone's name who has been injured, the social graph can first help with identification.  Do you know where they work? Where they live?  What school they attend?  All of those are starting points to query a broader set of graphs to first identify the person and then notify the people who would want to know their status.

The social graph could also be a means of authenticating and determining who can see what information about me.  In the event of an emergency, I would be OK with providing transparent updates to my Facebook friends, it would be great to share some basic information with my LinkedIn connections, and may be share tagged updates with my Twitter and Google+ followers.

Customer Communications

Outside of targeted advertising (which is always a lightning rod for controversy), once you've done business with a company a few times, it might actually make sense to share limited access to your social graph with them.  Why?  The assumption here is that once you've done business with them you might want to trust them with more information about you so that they can help you make better decisions for the products & services that they offer.

Here's a personal example: I am terrible at remembering birthdays, anniversaries, and just about any other important dates in my life and those of my friends and colleagues.   I do however have all this information close at hand IF i remember to go looking for it - in Facebook, Plaxo, LinkedIn, Email threads lies all the information that I can never remember myself.  As an Amazon Prime customer, I buy lots of stuff there.  They also have a great recommendation engine.

Combining those things together, I would love to have a service delivered by a combination of Amazon & my social graphs that tells me when a special occasion is coming up and also based on that person's published interests/likes/dislikes/recent activity, what I might want to get for them.  The system would have to be tune itself based on my feedback of course for things like who gets a card, an actual present, an email, a FB wall post with a virtual present, and so on. 

It's a win-win situation.  Amazon gets me to buy more products, and I don't get in trouble for forgetting things. 

Other use cases

There is certainly no shortage of innovative services that crop up every week looking to take advantage of this wealth of information.  Whether it's advertising, movie recommendations, discovering new music, finding the next career opportunity, personalizing news content, picking classes in college, looking for help with homework, getting your writing proof read, reporters looking for sources, finding the hot new restaurant, picking up on style trends, just about any service you can think of benefits from a little social flavor.

A word of caution though, if you really want to make sure that you're exposed to new things, social graphs have to be diverse enough to avoid the dreaded Filter Bubble.

Stay tuned for the next post in the series as we continue exploring the impact (both good and bad) that personal data & social history have on our quest to better target communications.

And on a final note, if you'd like to join any of my social graphs, here's where to find me on a few services:

Twitter

LinkedIn

Google+ (click here if you need an invite)

I sign up for pretty much everything to try it out and consistently use "abbashaiderali" as my username.

Abbas Haider Ali.

image credit: SWAT Labs

WIth the announcement a set of new features for Facebook Groups, the dominant social network continues to incorporate in aspects of control that are essental in making the system suitable for use by private organizations for their business continuity and emergency management plans.  This time, here's what been rolled out:

• Addition of Questions and Polls to solicit rapid feedback to drive a plan forward
• Ability to add in entire photo albums into a group, making is easier to share large amounts of visual content
• Structure to designate admins who can approve access to private groups

Not exactly earth shattering stuff but important since it continues to improve on the types of private collaboration and sharing that can take place in a group, and also enhancing the control mechanisms to make sure that private content stays that way.

The other feature that is related to the changes to groups is the "Send" button.  A close cousin of the Like button which would add an entry to the newfeed of the Like-er, this button is designed to allow a quick way to have content sent into a Group as a wall post.  Would make for a great feature to add to a dashboard or communication system used by an organization already making use of the Facebook Groups infrastructure.

Details on the new features along with a video description are available on Facebook's blog.

Abbas Haider Ali.